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Privacy Policy (Data Protection)



The Data Protection Act 1998 is legislation that has been enacted to safeguard the interests of consumers and other persons purchasing and being advised about investments, insurance and other financial products and in use of their personal data.  Against this backdrop, we are required to make certain regulatory and statutory declarations to you.

If instructed by you, we collect data during our initial and other meetings with you about you and your family.  We will also be collecting data about you and your family from other persons.  We collect the data through note-taking and filling in of questionnaires about you and your family’s circumstances.

We may make checks with credit rating agencies to authenticate and verify your identity and credit status.  We also make checks with Institutions with whom you have policies of insurance and investments and with your mortgage provider.  These checks are to help us with our obligations at law and generally to ensure that we provide you with advice that suits your circumstances. The scope and extent of the gathering of information from third parties depends on what type of service you are taking from us.

How is your information used?

Primarily, we use your data and data about your family’s circumstances to provide advice to you and complete transactions on your behalf.  We analyse and assess your data to maintain and develop our relationships with you.

Depending on the instructions we receive from you, we may pass your data to other professional advisers to enable us to provide advice most suited to your circumstances.  Usually, this would be referrals to local accountants, solicitors, tax advisers and sometimes to specialist advisers in the financial and insurance industry where you may benefit from the expertise of such third parties.  We, and any third party specialist advisers to whom we introduce you, will, of course, pass your data to Institutions if you agree to purchase or amend policies and products as part of the sales and advice process.

We will retain your data according to the statutory requirements for regulated products.  For instance, if you are given specialist pension advice, the data will be retained indefinitely.  If you want details of the statutory retention periods for various product types please contact us and we will obtain the latest legal position on your behalf.

We may be required to share your data with our regulator, the Financial Conduct Authority (FCA) and other third parties including our auditors. Your data is held in our offices in computer-based and paper-based filing systems.

Our products and services

We have a wide portfolio of financial (including mortgages) and insurance products available to us.  We believe these are some of the best and most appropriate in the marketplace.  We would also like to be able to contact you so that we can further advise you of developments of new products that might be suited to you.  We also might advise you of legal developments that might make it appropriate for us, or for third parties, to give you pro-active advice about the investments, insurance and other financial products of which we are aware.   We stress that your information would only be used in this way to help us to provide a pro-active service to you.

There may be times when we feel that a service or product may be of interest to you. In order to make you aware of these services or products, we, insurers or third parties may wish to contact you by mail or telephone so that you can make informed choices about your finances.

If you do not wish us to send you communications by telephone or post please opt-out of that by ticking the first box at the end of this notice and returning it to us.  We will ensure that we do not send postal communications to you. You might want us to contact you by SMS message, email, fax or other digital methods to give you (e-communications) further details so that you can make an informed choice.  If you want to do that, by law, we have to get your consent to send e-communications to you and therefore you need to opt-in to that service by ticking the second box at the end of this notice and sending it to us.  We will, as required by law, allow you to unsubscribe from any service provided through e-communications at any time

Your right to a copy of your personal data

Under the Data Protection Act you have a right, upon payment of a fee, currently £10, to obtain a copy of the personal information that we hold about you.  If you believe that any information held is incorrect or incomplete, you should contact the Data Protection Officer at our usual address. Any information that is found to be incorrect or incomplete will be amended promptly.

Other Information

Connect Financial Services is a trading name of Darroch Ltd

Registered Office 50 Wellington Street, Glasgow, G2 6HJ   Registered in Scotland Number 23773

Darroch Ltd is authorised and regulated by the Financial Conduct Authority


We will issue you with a copy of the above with your options for you to sign before we proceed.

Should you require an email copy at any time, please let us know.